FAQ

Simple 6-inch and 8-inch cakes marked with * are made live in store in around 7 minutes. That is the making time only: queuing, personalisation and busy periods add to the wait. Custom, theme and tiered cakes need more notice. The collection slots available for each product are shown at checkout.

Yes. Send us your photo or reference images, or describe your design, by email to cs@7thheavenuk.com or by WhatsApp on +44 7492 554554. Please include your order number if you have already ordered. Make sure you own, or have permission to use, any image, logo or design you send us.

Yes. Add a short message on the product page or in the Instructions box at checkout. It will be written exactly as you enter it, in icing or on a topper, so please check the spelling, names and dates.

Yes. We offer a choice of flavours, fillings, sizes and decorations. Custom designs are our chef's interpretation of your brief, and we cannot reproduce copyrighted characters, logos or brands without the owner's permission.

All our cakes are 100% vegetarian. We do not offer eggless cakes at this store, but we have a small range of vegan products, which are made without eggs. All products are made in a kitchen that handles the 14 major allergens, so we cannot guarantee that any product is free from traces. If you have an allergy, please contact the store before ordering. See section 8 of our Terms & Conditions.

We offer a small range of products made with alternative flour. These are not suitable for anyone with a gluten allergy. We do not currently offer sugar-free cakes. All products are made in a kitchen that handles the 14 major allergens, so we cannot guarantee that any product is free from traces. If you have an allergy, please contact the store before ordering. See section 8 of our Terms & Conditions.

Email cs@7thheavenuk.com or call +44 7492 554554 with your order number. Changes must be requested at least 12 hours before your collection time for standard orders, and at least 48 hours before for customised orders. See our Refund & Cancellation Policy.

We accept debit and credit cards, Apple Pay, Google Pay, Shop Pay and PayPal. The payment methods available are shown at checkout. All prices are in pounds sterling and include VAT.

No. Online orders are paid in full at checkout. We do not offer payment on collection for online orders.

Not at the moment. 7th Heaven High Wycombe is currently collection only. Everything is made fresh in store, so same-day collection is often available.

From 7th Heaven High Wycombe, Unit 83, Eden Shopping Centre, High Wycombe, HP11 2DQ. Opening hours and directions are on our Find your store page.

Yes. Choose your collection date and time slot at checkout, and your order will be ready at the time you choose.

Please give them your order confirmation email, as they will be asked to show it when they collect.

Yes, with enough notice. Email cs@7thheavenuk.com or call +44 7492 554554 with your order number at least 12 hours before your slot for standard orders, and at least 48 hours before for customised orders.

Please call the store on +44 7492 554554 as soon as you can. For food safety reasons, uncollected orders are kept until the end of the collection day and then disposed of, and they are not refunded. See section 12 of our Refund & Cancellation Policy.

Please check your order when you collect it and tell our staff straight away if anything is not right. If you notice a problem after collection, contact us within 1 hour of collecting your order, with your order number and clear photographs and unboxing videos of the product from all sides and of its packaging. Email cs@7thheavenuk.com or WhatsApp +44 7492 554554. Full details are in our Refund & Cancellation Policy. This does not affect your legal rights.

Keep it refrigerated and follow any storage instructions provided. When transporting it, keep it on a flat, level surface, away from heat and direct sunlight.

Our cakes and desserts are made fresh and, unless stated otherwise, are best eaten on the day of collection. Packaged products show their own date.

Yes, with enough notice. Changes to flavour, size, design, message, date or time must be requested at least 12 hours before your collection time for standard orders, and at least 48 hours before for customised orders. Email cs@7thheavenuk.com or call +44 7492 554554 with your order number. See our Refund & Cancellation Policy.

Yes, with enough notice. Our products are perishable and many are made to your specification, so the usual 14-day right to cancel online purchases does not apply. You can cancel for a full refund at least 12 hours before your collection time for standard orders, and at least 48 hours before for customised orders, where part of any deposit may be kept to cover costs already incurred. Orders that are not collected are not refunded. Full details are in our Refund & Cancellation Policy. This does not affect your legal rights.

No. Approved refunds are issued within 14 days of approval to your original payment method, unless otherwise required by applicable law. The time it takes for the refund to appear in your account depends on your bank or payment provider. With your agreement, we may instead offer a credit note or store credit. For full details, see Section 16 of our Refund & Cancellation Policy.

Special packaging can be arranged, subject to availability. Please ask the store when you order.

For corporate, party and bulk orders, email cs@7thheavenuk.com or WhatsApp +44 7492 554554 and we will send you a quote.

Yes. Call +44 7492 554554 to discuss what you need. Edible photo prints may vary slightly in colour from the image you supply.

Yes. Please see our Wholesale page for details.